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| Live
Remote Assistance
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| Do you need a quick
solution to a technical problem? With our live
remote-assistance tool, a member of our support team can
view your desktop and share control of your mouse and
keyboard to get you on your way to a solution. |
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How to Get Support:
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| Please
contact a Trio consultant by phone. |
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How It
Works:
- Once you are on the
phone with a consultant, you can initiate a
screen-sharing session from this page. After clicking
the link below, simply enter the support
key number given to you by your Trio consultant, then
click the Connect Now button.
- You are prompted to
download a small virus-free plug-in.
- With your permission,
your Trio consultant can view your screen and
share control of your mouse and keyboard.
- You are in full
control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you
can end the screen-sharing session at any time.
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Start a support
session
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